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Reminder for Utah Lawyers (Including Myself) What Is A Client?

Wednesday, 5th November 2008

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Clients are the people who make it possible for us lawyers to earn a great living and have a great life.

Without clients we would have to seek another way to earn a living.

Clients make it all possible.

It’s easy to forget this.  We sometimes get wrapped up in the legal research, or the negotiating or stategy in the lawsuit.

Without the client, though, all that is meaningless.

With a nod to Hollander Consultant’s, who provided the starting content for this in its General Staff Policy Manual, here is a slightly modified version that I’ve entitled “What Is A Client?”  I’m rewriting it here to remind me of its reality.  Because I’ve forgotten it at times and because, deep down, I believe it is true and want to remember it always.

In the hustle bustle of the workday, with all the concerns, responsibilities and pressures, it is sometimes easy to forget the single most important factor of the practice–the client and the service you are there to deliver that client.  In everything you do, try always to remember the following.

A CLIENT IS THE MOST IMPORTANT PERSON IN ANY PRACTICE.

A CLIENT ISN’T DEPENDENT ON US.  WE ARE DEPENDENT ON HER.

A CLIENT ISN’T AN INTERRUPTION OF OUR WORK.  SHE IS THE PURPOSE OF IT.

A CLIENT DOES US A FAVOR WHEN SHE COMES IN.  WE AREN’T DOING HER A FAVOR BY WAITING ON HER.

A CLIENT IS PART OF OUR BUSINESS–NOT AN OUTSIDER.

A CLIENT ISN’T JUST MONEY IN THE CASH REGISTER.  SHE IS A HUMAN BEING WITH FEELINGS, LIKE OUR OWN.

A CLIENT IS A PERSON WHO COMES IN TO US WITH HER NEEDS AND WANTS.  IT IS OUR JOB TO FILL THEM.

A CLIENT DESERVES THE MOST COURTEOUS ATTENTION WE CAN GIVE HER.  SHE IS THE LIFE-BLOOD OF THIS PRACTICE.  SHE PAYS OUR SALARY.

WITHOUT THE CLIENT WE WOULD HAVE TO CLOSE OUR DOORS.

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